“Has anyone spoken to them yet?”, I asked. Crickets and eye-shifts go around the room.
What is it with conflict that makes people find an alternate route to either solve the problem or to bury it?
I was in a meeting with a team and there was a lot of, “this has been a problem for 2-3 weeks” and “I noticed that last week” and these witnessed negative behaviors went un-approached and unquestioned. Let me add some context to this…it was an area that involved finances.
How many of you would allow your money person, or accountant, mishandle and abuse your account?
At the end of this team meeting, the question was asked, “who’s going to speak with them (the accountant)?”, once again, crickets. I said, “you know what, I’ll speak with them”, even though it was not my direct problem to deal with.
I sit the member down, with the person they replaced, and within 7 minutes, I got to the bottom of the problem…the person did not want to be an funds handler, or monitor, and did not want anything to do with training personnel with money. A 3 week problem remedied in 7 minutes!
I say all of that to say this…attack the problem head on. Not everything or situation will be easily or quickly solved like this one was, but, letting things linger can be more costly (no pun intended) in the end that nipping it in the bud in the early stages.